FAQs

How is my order shipped?

International 1st class postage and packaging is included with every order! 

Is my order tracked?

1st class postage does not include tracking. If you would like the security of your order being tracked and signed for, we are pleased to offer this for an additional £5 to the UK/EU, and £8 for everywhere else. Just add Tracked delivery to your order at checkout.

How can I get support for Bela?

We are lucky to have a vibrant and active user community. You can join our forum at forum.bela.io and connect with other users. The Augmented Instruments Lab team also monitors the forum, and are pleased to offer their help when it's needed. 

We also have a Get Started guide and some great illustrated tutorials on Github.

Is Bela open source?

Yes! Bela's software is licensed under LGPL, and Bela's hardware is licensed under a Creative Commons Attribution ShareAlike license (CC BY-SA).

You can find all of our code, features, tutorials, hardware schematics, examples and more on Github, and you're free to fork the repo, play around with it, and make your own changes. If you make your own changes to the code, we just ask that you push your changes back to the main repo so others can benefit from what you've built.

I work at a university and I would like to buy a large number of capes for teaching. Do you do volume discounts?

As a university project we are passionate about education. There are a number of universities worldwide already using Bela, and we love to connect with educators.

We offer a 10% discount for Starter Kit orders of 10 or more. Please contact us for details.